General

This website is owned and operated by

[email protected]

(hereinafter, “we”, “our Company”, or “Etraval Visa”).

These Terms and Conditions govern your use of our services related to the processing and assistance for Electronic Travel Documents, as detailed in the “About our Services” section. By confirming payment, you (hereinafter, “you”, “your”, or “the Customer”) explicitly agree to these Terms and Conditions.

We reserve the right to modify these Terms at any time, with changes taking immediate effect upon posting on our website. The updated version will always be accessible for reference.

If there is a discrepancy between versions in different languages, the English version shall prevail.

About our Services

Etraval Visa

is a private, third-party service provider. We are not affiliated with any government agency. We assist users in preparing and submitting applications for travel authorizations and health forms, which may include:

Electronic Travel Authorizations (ETAs)Travel Health DeclarationsEmbassy RegistrationPriority Processing ServicesFee Protection Services

Approval of travel documents is solely at the discretion of the destination country’s Immigration Authorities. We do not influence the outcome and are not responsible for delays or denials.

Hiring our Services

You must:

Be an adult with legal capacity to contract, orBe a parent/legal guardian if applying on behalf of a minor.

Steps to Hire Services:

Choose your service(s) and provide accurate, updated information.Review your information and accept the Terms and Conditions.Submit payment using one of the accepted methods.

Our services begin once payment is confirmed. You will receive a confirmation email summarizing your order. The service contract becomes binding at this point.

Costs

The total cost includes:

Our service feeGovernment application fees (where applicable)

All fees are disclosed prior to payment. We reserve the right to adjust our service fees at any time, but changes will not affect prior purchases. Foreign exchange fees or bank surcharges are the Customer’s responsibility.

Payments

Payments can be made via the options listed on our website. Do not attempt unauthorized payment methods. By submitting payment, you confirm you are the rightful owner of the payment method.

In case of a declined or failed payment, services will not be rendered. All card transactions are securely processed.

Merchant of Record

Our Merchant of Record is:

Email:

[email protected]

The Merchant handles payment processing, refunds, and invoicing. Secure payment protocols ensure your data is protected—we do not store your complete card information.

Correcting Errors

Before submitting payment, you can review and correct any information. Accuracy is critical—errors may result in denial or invalid documentation.

Refund Policy

If you are unsatisfied with our services, you may request a refund within

30 days

of your payment confirmation email, by submitting a request through our [Contact Form].

Refund Eligibility:

Full Refund: If the application hasn’t been submitted to the Government.Partial Refund (50%): If the application has been submitted and approved.Full Refund (Case-by-case): If denied by the Government.Non-Refundable: Government fees and ancillary services.

If you purchased

Fee Protection

, use the designated option in the form to claim your refund.

Approved refunds will be processed within 72 hours and returned via the original payment method.

Withdrawal & Cancellation

You may cancel services if the document hasn’t yet been issued. Cancellations must be submitted through our [Contact Form]. If accepted, a refund will be issued under the terms of our Refund Policy.

We reserve the right to cancel services if:

You provide false or incomplete informationYou fail to provide requested documentsYou violate any part of these Terms

If canceled for these reasons, no refund will be issued.

Liability Disclaimer

We are not responsible for:

Denials by Immigration AuthoritiesErrors caused by user-submitted dataGovernment delays or revocationsDenial of entry by airlines or immigration officersIssues caused by unqualified applicants

We also do not accept responsibility if the Customer is underage or lacks legal capacity, or if data is submitted without consent by third parties.

Governing Law

These Terms shall be governed by the laws of [INSERT JURISDICTION, e.g., the State of Delaware or relevant]. Disputes shall be submitted to the courts of the Customer's place of residence, or another competent jurisdiction if mutually agreed.

Customer Support

We offer 24/7 multilingual support via:

Email: [email protected][Contact Form]

We aim to respond promptly and within legally required timeframes. For verification, you may be asked to provide identifying details.